Support Center
The Support Center in the Cloud Management Portal provides a centralized space where users can submit support tickets, view responses, and track the status of their requests in real-time. It also offers quick access to frequently asked questions (FAQs) to help you resolve common issues without the need to raise a ticket.
Accessing the Support Module
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Log in to the Cloud Management Portal.
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From the left-hand menu, click on Support.
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You will be directed to the Support Dashboard.
Support Dashboard Overview
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When you land on the Support page, you will see the following key elements:
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Ticket Overview Summary :
Metric | Description |
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Total | Total number of tickets ever submitted |
Active | Currently open and unresolved tickets |
Open | New tickets awaiting action |
In Progress | Tickets currently being handled by support |
Closed | Successfully resolved tickets |
Feedback | Tickets pending user feedback or rating |
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If you haven't submitted any tickets yet, the page will display a message:
“Looks like you don’t have any Support Ticket created.” -
Click Open Ticket to create your first request.
Frequently Asked Questions (FAQs)
- Beneath the dashboard, a collapsible FAQ section is available. This self-service section can help resolve common questions instantly, without needing to contact support.
Examples include:
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How can I activate a Windows license in the cloud environment?
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I'm unable to telnet or connect to an IP from my virtual machine.
Click the + icon to expand and read more about each FAQ entry.
Creating a Support Ticket
To raise a new support request:
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Click the Open Ticket button (top-right of the dashboard).
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You will be taken to the Open Support Ticket form.
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Below are the list of ticket Form Fields.
Field | Description |
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Department | Choose the relevant support category (e.g., Billing, Technical, Server). |
Server | Select the impacted server from your list (if applicable). |
Subject | Provide a concise summary of your issue or request. |
Message | Describe your issue in detail. You can format text and add links or code. |
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The text editor supports rich formatting (bold, italics, bullet lists, hyperlinks, etc.) for clarity.
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Once all fields are filled, click Open Ticket to submit your request.
Managing Tickets :
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After submission, tickets will appear in the support dashboard with their current status. You can return to this page anytime to:
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Check progress
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Respond to support staff
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Close resolved tickets
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Provide feedback or ratings
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